Frequently asked questions and inquiries

① Q: What should I do if I can't add a device during pairing?

Is it okay?

A: Your phone and device are connected to a 2.4 GHz router.

Check that the Wi-Fi password you entered is correct.

Please check if it is OK.

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②Q: What should I do if I can't add a device even after rescanning?

Is that okay?

A: If adding a device fails, try restarting the device or

Please try turning the power off.

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③Q: What should I do if I can't preview my device?

mosquito?

A: Check if the Wi-Fi signal strength is sufficient and place the camera close to the router.

If it still doesn't work, please check that the device is

Please reset the device and add it again.

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④Q: How can I connect the camera to another router?

Is it okay?

A: First delete and reset the device in the application,

Please set up your device again.

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⑤Q:What should I do if my device does not recognize the SD card?

A: Please turn off the power before inserting or removing the SD card.

Please check if the SD card is being used properly.

Mobile phones formatted as FAT32 have unstable network connections.

So the app says "SD card not found"

there is.